FAQs

Solrien Women’s Apparel – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our clothing, sizing, orders, shipping, and more. Need more help? Reach out to us anytime at support@solrien.shop.

What types of women’s apparel do you offer?

We offer a curated collection of stylish and comfortable women’s fashion, including:

  • Dresses – From casual daywear to elegant evening styles

  • Tops & Blouses – Versatile pieces for work or weekends

  • Loungewear – Cozy yet chic sets for relaxing in style

  • Outerwear – Layering essentials for every season

  • Accessories – Belts, scarves, and more to complete your look

What sizes are available?

Our clothing typically ranges from XS to XXL depending on the item. Each product page includes a size guide to help you find your perfect fit. Still unsure? Contact us and we’ll gladly help you with sizing advice.

What materials do you use?

We prioritize comfort and quality. Our materials include:

  • Cotton & Organic Cotton – Soft, breathable, and eco-friendly

  • Linen – Lightweight and natural for warmer days

  • Modal & Viscose – Smooth, flowy fabrics with great drape

  • Knits & Jerseys – Comfortable stretch and everyday ease

  • Sustainable Options – Recycled fibers and responsible sourcing on select items

How do I care for my clothes?

To keep your pieces looking great:

  • Washing – Machine wash cold with like colors (check labels)

  • Drying – Air dry or tumble dry low to maintain shape

  • Ironing – Use a low setting or steam for delicate fabrics

  • Special Fabrics – Hand wash or dry clean only if stated on the product

How is my order packaged?

We package all orders with care:

  • Protective Wrapping – To keep your items safe in transit

  • Minimal Waste – Eco-conscious, recyclable packaging

  • Gift Wrapping – Available upon request for special occasions

How long does shipping take?

  • Domestic Orders: 3–7 business days

  • International Orders: Varies by location

  • Preorders or Custom Orders: May take longer – check product details

Note: Delivery times may be impacted by holidays or extreme weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic orders.
International shipping rates are calculated at checkout.

Can I track my order?

Definitely. Once your order ships, you’ll receive an email with a tracking number and a link to follow your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t shipped yet.
Contact us as soon as possible. If your order has already shipped, we’ll guide you through the return or exchange process.

What is your return policy?

We accept returns within 14 days for unworn items in their original condition and packaging.

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please note: Sale items and customized orders are non-returnable unless defective.

Do you offer bundles or special sets?

Yes! We occasionally offer seasonal bundles, gift sets, and curated looks for easy styling.
Join our newsletter to stay updated on special offers and new releases.

How can I contact customer service?

  • Email: support@solrien.shop

  • Phone: (734) 954 98 57

  • Address: 7 Woodside Road, Worcester, WR5 2EG, United Kingdom

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship worldwide!
Note: Customs duties and import taxes may apply depending on your country and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Absolutely! Subscribe to our newsletter and receive 10% off your first order, plus early access to exclusive drops and member-only offers.